Our dynamic team provides comprehensive expertise in addressing the needs of destinations and varied segments of the tourism industry. Each member has extensive experience with tourism, strategy, crisis management, and research. The team has more than 50 years of combined experience in tourism industry thought leadership.
Crisis Concierge is a formalized program for providing continuous support to visitors if a significant negative incident happens at a destination.
Intensive Language Training for International Service Industry Professionals
The Intensive Language Training for International Service Industry Professionals (ILTISIP) program aims to train professionals in the use of the general and technical English language.
Tourism Area Response Network
The Tourism Area Response Network (TARN) is a co-management approach to fostering closer partnerships in tourism crisis management and communication.
Tourism Crisis Management Plan
A Tourism Crisis Management Plan (TCMP) outlines actions that must be taken in a tourism destination or tourist business to be prepared for a crisis.