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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Apr 25, 2018 10:00 AM -
May 1, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing performance tests on a new backup storage array by using QA workloads. These tests will be used to validate the storage configuration and the backups will not impact any day to day operations for the QA environment.
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Email and Calendaring
Offering(s) Affected:
Faculty/Staff Email (Exchange)
Apr 25, 2018 08:40 AM

Emergency

An unplanned outage to a critical system.

Myspam.sc.edu is down. DoIT is looking into the issue and will update this outage when we know more information.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Inventory and Asset Management
Apr 21, 2018 10:50 AM -
Apr 30, 2018 10:50 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center operations will begin removing abandoned phone wires, CAT5 and fiber under the floor of the data center and in communication racks. There should be no impact to services during this work.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 18, 2018 01:00 PM -
May 2, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

All billing for Amazon Web Services (AWS) accounts for USC will now be managed by Enquizit.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Mar 21, 2018: 10:00 AM - 12:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the DNS records on the Caravel.sc.edu undergrad research journal webpage. During the update the webpage may be momentarily unavailable or slow to respond.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Aug 3, 2017 09:00 AM -
Nov 30, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing backup tests to validate a new backup environment. These tests will be done during normal business hours as not to affect regularly scheduled production backups.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Virtual Private Network (VPN)
Wired Networking
Apr 26, 2018 05:30 AM -
May 1, 2018 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be rebooting and upgrading the University s application load balancers. During the reboot and upgrade, authentication, VPN, and email services could be briefly disrupted.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Virtual Server Hosting and Management
Apr 26, 2018: 07:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Division of Information Technology will be decommissioning the old external DNS environment. These systems should no longer be in use by anyone.
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Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
Apr 26, 2018: 07:30 AM - 04:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will enable malware detection for all Windows 10 computers.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Apr 26, 2018: 05:00 PM - 06:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be configuring a new storage array that will be used at a later date. No downtime is expected from this change.
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Administration and Support
Offering(s) Affected:
Service Management Administration and Support
Apr 26, 2018: 05:00 PM - 06:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing in ServiceNow a time button for EA and correcting an issue with the cost breakdown in the Project module.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Apr 26, 2018: 06:00 PM - 09:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be updating the Spirion DLP enterprise system. New client versions will be built, tested, and made available following this update but are not included in change. This update should address numerous issues with database optimization and data importing issues we ve preciously reported to Spirion.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Apr 26, 2018: 06:00 PM - 10:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be updating the Bigfix enterprise environment to version 9.5.9. There are numerous bug fixes and 4 security enhancements addressed in the update. The most substantive of these is an huge boost in scaling performance increasing the number of clients supported per relay from 1000 to 5000. This will make a substantial impact on the number of relays required to support all devices within the Bigfix environment.
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Administration and Support
Offering(s) Affected:
Database Administration and Support
Apr 29, 2018: 06:00 AM - 12:00 PM

Planned Change Outage

A change to a system that causes an outage.

The DegreeWorks database will be upgraded to a newer version between the hours of 6:00 a.m. and 12:00 p.m. DegreeWorks will be unavailable during this time.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Apr 29, 2018: 06:00 AM - 02:00 PM

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the Banner student administration system between the hours of 6 a.m. and 2 p.m. The systems impacted will be unavailable during the maintenance window. Users will not be able to login.
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Wiring Infrastructure
Offering(s) Affected:
Voice and Data Cabling
Apr 30, 2018 09:30 AM -
May 2, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing maintenance on the fiber-optic and phone cables feeding the Athletics Indoor Practice Facility. During the maintenance, users will experience a temporary outage of Network, Phone, Fire Alarm, Cable TV services and Emergency Call Boxes.
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Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
May 1, 2018: 07:30 AM - 04:00 PM

Planned Change

A change to a system that does not cause an outage.

The security server will be upgraded to the latest version.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
May 1, 2018: 10:00 AM - 11:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adding new local storage to older hardware in preparation of expanding future infrastructure. There should be no impact to services during this work.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
May 2, 2018: 05:00 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m. The system will remain available during maintenance.
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Recent Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Apr 25, 2018: 10:00 AM - 11:24 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be cleaning up an number of athletics records in the ad.sc.edu DNS zone per the customer request.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 25, 2018: 04:00 AM - 09:42 AM

Planned Change

A change to a system that does not cause an outage.

Linux OS patching will occur on Banner, PeopleSoft and other non ERP Linux servers.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 24, 2018: 01:30 PM - 02:18 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be diagnosing a hardware issue with a single email server host. No service interruptions are expected to the email service.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 23, 2018: 05:00 AM - 10:10 AM

Planned Change

A change to a system that does not cause an outage.

Microsoft critical & security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
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Network Services
Offering(s) Affected:
Wired Networking
Apr 20, 2018: 04:00 PM - 04:30 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing a UPS, for backup power to a network switch, on the 1st floor School of Nursing building. During this install, there will be a brief outage in the Nursing Simulation Lab.
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Administration and Support
Offering(s) Affected:
Website Administration and Support
Apr 20, 2018: 07:30 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be making a change to the Software Distribution app on my.sc.edu.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 20, 2018: 04:00 AM - 10:08 AM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to SLA Windows servers at the Division of Information Technology. NOT ALL SYSTEMS WILL BE AFFECTED, however some of the following systems could be unavailable for up to 1 hour: * Emergency Event Notification * Housing Assignment System * Pinnacle * Adobe Connect/Breeze * ITAMS * Degree Audit Reporting System * Ciscoworks, TACACS, & Solar Winds * Undergraduate Admissions EMAS/CRM * Financial Edge (BlackBaud) * Student Affairs SEVIS * Student Affairs Ticketing * Ruffalo Cody * Gamecock Club * Health Sciences Research Arnold School of Public Health * Thomson Student Health Services * Medical School Perinatal Center * Web sites hosted by Enterprise Applications * DSS Web server * Speede (Electronic transcripts) * Blackberry Enterprise Server * Mass Mail * Software Distribution * UTS Project.Net * UTS CPO Tracker * UTS WhatsUp Gold * UTS SLA File/Print * Athletics File/Print * Thomas Cooper Library File/Print * IT Connection (Outages Notification) * Class Climate * Content Management Enterprise Imaging Project * Choice ticketing * SAM Database and Web server * BCMS and Telephony servers * Exchange and Active Directory
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 19, 2018: 05:45 PM - 08:05 PM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to Data Warehouse servers on Thursday at 6:00pm. Cognos will be brought down at 5:45pm and servers will be restarted following the patch installation. Once the servers have restarted, the Cognos services must be manually restarted. Cognos users will not be able to access the system until after these manual restarts. Cognos should be available for users no later than 8:00pm.
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Auxiliary Systems
Offering(s) Affected:
Service Management (ServiceNow)
Apr 19, 2018: 05:00 PM - 05:10 PM

Planned Change

A change to a system that does not cause an outage.

Service Management will be making internal changes to our ITSM platform to enhance our Project Management and Service Management processes.
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Administration and Support
Offering(s) Affected:
Service Management Administration and Support
Apr 19, 2018: 05:00 PM - 08:27 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Infomation Technology will be installing the Business Service plugin into ServiceNow. There will be no impact to users during this install and the plugin will not be view-able to users until a future date.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Mar 1, 2018 06:00 AM -
Apr 20, 2018 09:50 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center operations will begin removing abandoned phone wires, CAT5 and fiber under the floor of the data center and in communication racks. There should be no impact to services during this work.
View Details

For more information and assistance, please contact the UTS Service Desk at 803-777-1800.