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University Technology Services


Outages and Events

Administration and Support

Outage/Event History

Date Status Notes
Website Administration and Support
04/20/2018
07:30 AM - 08:00 AM
No updates available at this time.
The Division of Information Technology will be making a change to the Software Distribution app on my.sc.edu.
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Service Management Administration and Support
04/19/2018
05:00 PM - 08:27 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Infomation Technology will be installing the Business Service plugin into ServiceNow. There will be no impact to users during this install and the plugin will not be view-able to users until a future date.
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Application Administration and Support
04/07/2018
12:00 AM - 09:30 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Blackboard Hosted support will be upgrading the Blackboard Connect system and moving to an Amazon Web Services environment. During the upgrade, Blackboard Connect will be unavailable.
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Application Administration and Support
03/28/2018
05:00 PM - 04:52 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning a Student Health File server that is no longer in use.
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Service Management Administration and Support
03/22/2018
05:00 PM - 06:52 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be modifying ServiceNow to use a notification banner to alert the technician that an attachment is on the ticket.
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Application Administration and Support
03/17/2018
08:00 AM - 09:23 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be upgrading the Law School primary File server. During the upgrade the H, I and P drives will be unavailable.
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Application Administration and Support
03/11/2018
09:00 AM - 11:31 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

All mainframe systems will be down for monthly hardware maintenance.
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Service Management Administration and Support
03/08/2018
05:00 PM - 05:30 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on the ServiceNow system by adding new functionality so customers can change the display name of their Requests and modifying the search function of the Knowledge Base.
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Service Management Administration and Support
03/03/2018
12:00 PM - 04:14 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on the ServiceNow system and adding multiple applications into ServiceNow including Demand, Idea, Enhancement, Time Entry, and Contract. The roles will be applied to only Service Management and Project Management for these applications at this time.
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Service Management Administration and Support
03/01/2018
05:00 PM - 06:11 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on the ServiceNow system to enhance performance.
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Application Administration and Support
02/28/2018
05:00 PM - 05:00 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be terminating three EdiSmart application servers.
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Application Administration and Support
02/28/2018
05:00 AM - 04:34 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

A Slate to BDMS UC4 promotion will be applied to Banner between the hours of 5 a.m. and 8 a.m.
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Database Administration and Support
02/25/2018
06:00 AM - 07:48 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will apply Oracle patches to several Enterprise systems. Some systems will be unavailable during the maintenance including, but not limited to: Banner, DegreeWorks, Data Warehouse, apps on my.sc.edu and Shibboleth, which is used by PeopleSoft and ServiceNow
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Application Administration and Support
02/15/2018
09:00 AM - 09:23 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to an internal mainframe program that will check for incompatible data to prevent jobs from abnormally terminating.
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Application Administration and Support
02/15/2018
09:00 AM - 09:28 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to an internal mainframe program that will allow for some students who are also employed at USC to receive their emergency alerts at their student email address.
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Service Management Administration and Support
02/08/2018
05:00 PM - 05:33 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on the ServiceNow system.
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Application Administration and Support
02/08/2018
04:00 AM - 08:38 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to an internal mainframe program that will check for incompatible data to prevent jobs from abnormally terminating.
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Application Administration and Support
02/02/2018
12:00 AM - 10:49 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Federal income tax rate changes will be updated in the mainframe payroll jobs to comply with the new rates.
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Application Administration and Support
02/01/2018
04:00 AM - 03:23 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

An internal program change will be made to the mainframe to accommodate an increase in the number of departments. The users should see no impact
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Application Administration and Support
01/25/2018
04:00 AM - 09:01 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to a mainframe program that will add missing records for one employee for the Data Warehouse Employee Position Load job.
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Application Administration and Support
01/21/2018
03:10 PM - 08:37 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Data Warehouse was not available for a period of time on Saturday and Sunday
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Application Administration and Support
01/19/2018
04:00 AM - 05:34 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a modification to a mainframe program that will check for incompatible data to prevent jobs from abnormally terminating.
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Application Administration and Support
01/11/2018
05:00 PM - 07:45 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Service Delivery and Support team will be enhancing processes in ServiceNow. When a technician puts an incident on hold, a customer note and work note is now required. Customers will now see a confirmation page displayed upon the submission of a ticket that will make it clear that the submission was successful. Knowledge articles will have notifications when created, submitted or retired in the Knowledge Base. And a PeopleSoft form will be simplified.
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Application Administration and Support
01/05/2018
12:00 AM - 09:36 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adjusting the FICA amount and change the State Tax withholding amounts in accordance with State requirements.
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Database Administration and Support
01/02/2018
02:00 PM - 10:06 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Banner ODS (Data Warehouse) will be migrated to a new virtual machine beginning January 2nd. During the migration, users will have access to Cognos for operational reporting but there will be no new Banner data until the migration is completed.
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Application Administration and Support
12/17/2017
06:00 AM - 05:46 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on Adobe Connect. During the maintenance, Adobe Connect will be unavailable.
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Application Administration and Support
12/15/2017
11:35 AM - 11:46 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

The Banner INB server will be gracefully restarted to avoid performance issue.
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Application Administration and Support
12/11/2017
08:55 AM - 09:16 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

The IBM BigFix console is inaccessible. Additionally clients are unable to download content to complete already scheduled fixlets and tasks. DoIT technicians are currently working on the issue.
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Application Administration and Support
12/07/2017
07:00 PM - 01:03 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Pinnacle job scheduler will be rebuilt on December 7th between 7pm and 10 pm. During this time there will be an outage to Pinnacle.
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Application Administration and Support
12/01/2017
08:00 AM - 08:44 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

College Scheduler will be re-activated in Banner Self-Service.
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Service Management Administration and Support
11/27/2017
08:00 AM - 08:59 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

To support the role out of a revised Incident Management process there will be tool changes made to ServiceNow including limiting who can adjust the priority of an incident and restricting back end ticket creation by employees.
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SharePoint Administration and Support
11/22/2017
07:00 PM - 07:10 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be rebooting all SharePoint servers to resolve space issues on the primary drives. SharePoint sites will experience a brief outage during the reboot.
View Details
Application Administration and Support
11/18/2017
03:00 PM - 01:18 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Bigfix environment will be updated to a new version.
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Application Administration and Support
11/12/2017
06:00 AM - 07:45 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

New SSL certificates will be installed for both PeopleSoft and Shibboleth. During the install there will be a brief interruption in service.
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Application Administration and Support
11/12/2017
06:00 AM - 07:47 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

New SSL certificates will be installed on the Banner and PeopleSoft File Submission Server. During the install there will be a brief interruption in service.
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Application Administration and Support
11/09/2017
04:00 AM - 02:56 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Duplicate entries are being passed to the Online Directory. Division of Information Technology will be adding a check for the Preferred ID flag to prevent duplicate entries from being passed to Banner, which feeds the Online Directory.
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Database Administration and Support
11/08/2017
10:00 AM - 10:32 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Image Copy Production backup that runs with IMS down failed during processing. It was fixed and re-run by Mainframe DBA and IMS brought back up by 8am.
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Application Administration and Support
11/05/2017
09:00 AM - 12:05 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

All mainframe systems will be restarted for monthly maintenance.
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Application Administration and Support
11/02/2017
04:00 AM - 10:25 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Duplicate entries are being passed to the Online Directory. Division of Information Technology will be adding a check for the Preferred ID flag to prevent duplicate entries from being passed to Banner, which feeds the Online Directory.
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Application Administration and Support
11/01/2017
08:00 AM - 08:11 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

SPEEDE transcripts were not printing, the printers were also not appearing on the SPEEDDE server.
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Application Administration and Support
10/25/2017
09:00 PM - 09:16 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Shibboleth server will be restarted to make the integration configuration for AWS.
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Application Administration and Support
10/18/2017
10:00 AM - 10:07 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning a DCO monitoring server that is no longer needed.
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Application Administration and Support
10/12/2017
04:00 AM - 10:30 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be modifying the "cond" code to an existing Finance mainframe job.
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Application Administration and Support
10/01/2017
09:00 AM - 10:03 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

A critical security patch will be applied to Banner INB, Self-Service (SSB) OIM and Banner WorkFlow. During this time these systems will be unavailable.
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Application Administration and Support
10/01/2017
06:00 AM - 03:11 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Enterprise File Server will be unavailable for a critical upgrade.
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Application Administration and Support
10/01/2017
06:00 AM - 04:32 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

In order to apply a critical upgrade, there will be a TouchNet outage October 1, from 6:00 AM to 2:00 PM. During this time no TouchNet transactions or CarolinaCard deposit transactions will be processed.
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Application Administration and Support
09/27/2017
10:00 AM - 03:37 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning an AV engineering server.
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Application Administration and Support
09/21/2017
04:00 AM - 09:39 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Division of Information Technology will implement a modification on the mainframe that will resolve the mainframe Data Warehouse missing record issue.
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Application Administration and Support
09/18/2017
12:00 PM - 12:00 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Due to a network outage the following servers/services had to be restarted: Class Climate servers OIM services UC4 services eVisions PeopleSoft Proxy2 server
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SharePoint Administration and Support
09/16/2017
10:00 AM - 01:46 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

All SharePoint 2013 websites will be unavailable for application patching.
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Application Administration and Support
09/01/2017
06:00 AM - 07:46 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the ADUMS system.
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Application Administration and Support
09/01/2017
06:00 AM - 08:16 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

A new DegreeWorks module, Student Educational Planner (SEP), will be implemented. This will require a restart of Apache services for DegreeWorks.
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Application Administration and Support
08/23/2017
10:00 AM - 09:19 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning a University 101 server.
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Application Administration and Support
08/17/2017
10:00 AM - 07:45 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be making additional changes to the Library Patron file on the mainframe.
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Application Administration and Support
08/17/2017
04:00 AM - 10:09 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will implement program modifications to comply with Fiscal Year End Fringe changes on the mainframe.
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Application Administration and Support
08/16/2017
06:00 AM - 07:33 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

An additional production proxy server will be implemented for the PeopleSoft Finance system. The additional proxy server will be configured into the proxy to enhance load-balancing and provide fail over support.
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Application Administration and Support
08/10/2017
10:00 AM - 04:14 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be changing the Library mainframe feed.
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Application Administration and Support
Database Administration and Support
08/10/2017
09:15 AM - 06:18 PM
  • Aug 10, 2017 @ 10:02 am: The ODS will be refreshed to try and resolve the issues.
  • Aug 10, 2017 @ 2:51 pm: Streams will be restarted at 6 a.m. on Friday, August 11, during the planned Banner outage. The ODS will then be restaged and refreshed.
  • Aug 11, 2017 @ 8:38 am: Streams has successfully been re-synced and the restage is in progress.
  • Aug 11, 2017 @ 12:26 pm: The ODS has been successfully restaged. Streams is running as expected. The baseline AR and General Data loads have completed successfully. Student data loads are in progress.

Emergency

An unplanned outage to a critical system.

Datawarehouse refresh issues occurred this morning. Datawarehouse refresh appeared to have completed successfully but data isn t accurate. Technicians are working on the issue.
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Application Administration and Support
08/09/2017
10:00 AM - 10:07 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning two AV Engineering VMs.
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Application Administration and Support
07/30/2017
06:00 AM - 07:08 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

SZALIFE changes will be migrated to the Banner student administration system between the hours of 6 a.m. and 11 a.m.
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Application Administration and Support
07/27/2017
11:00 AM - 01:15 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Performace issues are being reported on the Class Climate system.
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Website Administration and Support
07/27/2017
06:00 AM - 07:13 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Changes for the Clearinghouse application on my.sc.edu will be deployed on July 27, between the hours of 6:00 and 8:00 a.m.
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Application Administration and Support
07/25/2017
08:10 AM - 01:40 PM
  • Jul 25, 2017 @ 10:23 am: Jobs are beginning to run to success, but there are still critical jobs yet to complete.

Emergency

An unplanned outage to a critical system.

Data warehouse nightly refresh encountered an issue. Technicians are working to fix the issue.
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Application Administration and Support
07/14/2017
11:00 AM - 11:49 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

HR & Payroll have 4 online transactions that are abending.
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Application Administration and Support
07/13/2017
08:50 PM - 09:09 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Cognos/Datawarehouse down after Windows patching. Technicians are working on it.
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Application Administration and Support
07/13/2017
08:00 AM - 09:33 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Application server tomcat containers will be provisioned on Banner XE additional servers.
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Application Administration and Support
07/13/2017
07:30 AM - 07:44 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Changes for the Multi-factor application in my.sc.edu will be deployed.
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Application Administration and Support
07/12/2017
06:00 AM - 07:42 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Changes for DegreeWorks (COL MEP) will be deployed. Tomcat server restart is required after the change for COL MEP.
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Application Administration and Support
07/05/2017
10:00 AM - 10:22 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning two Law Center servers.
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Website Administration and Support
07/05/2017
06:00 AM - 06:09 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Students are still using the old CarolinaCard web application on my.sc.edu but will be redirected to the new self-service website.
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Application Administration and Support
07/02/2017
08:00 AM - 10:01 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

All mainframe systems will be down for monthly maintenance.
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Application Administration and Support
07/02/2017
06:00 AM - 10:22 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

New graphical changes will be implemented for Shibboleth login pages. Shibboleth servers will be restarted after the changes.
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Application Administration and Support
06/29/2017
06:00 AM - 08:26 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

DegreeWorks changes will be migrated and Tomcat servers need to be restarted.
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Application Administration and Support
06/28/2017
09:00 PM - 11:01 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

INB application servers will be restarted to resolve the intermittent connectivity issue.
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Application Administration and Support
06/28/2017
06:00 AM - 03:36 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The operating system for the TouchNet application will be upgraded.
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Website Administration and Support
06/26/2017
10:25 AM - 10:54 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

The webpage my.sc.edu/newstudent is currently unavailable. When trying to access the page you get a 503 Service Temporarily Unavailable message. Technicians are aware and are working to restore service.
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Application Administration and Support
06/23/2017
07:10 PM - 09:37 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Year-end mainframe production processing has been delayed due to multiple production job failures. A solution has been developed, tested and results verified by the end users. In order to get the year end cycle back on track the solution must be moved to production as soon as possible.
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Application Administration and Support
06/23/2017
05:00 PM - 01:14 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
06/23/2017
12:00 PM - 05:17 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

A Pinnacle maintenance patch will be applied by vendor.
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Application Administration and Support
06/22/2017
03:00 PM - 08:24 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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SharePoint Administration and Support
06/22/2017
06:45 AM - 08:03 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Development departmental SharePoint site will have responsive web experience enabled.
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Application Administration and Support
06/16/2017
05:00 PM - 11:12 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
06/16/2017
06:30 AM - 09:46 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Civitas will be added to Shibboleth and MFA/DUO authentication. Shibboleth needs to be restarted to have MFA/DUO configuration effective.
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Application Administration and Support
06/15/2017
03:00 PM - 10:19 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related production changes will be migrated to accommodate the Cognos report related changes.
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Application Administration and Support
06/15/2017
07:00 AM - 09:06 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

DegreeWords production changes will be migrated and the Tomcat server of the DegreeWorks application will be bounced.
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Application Administration and Support
06/14/2017
10:15 AM - 10:39 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Contractual Services windows server will be decommissioned as it is no longer in service.
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Application Administration and Support
06/14/2017
10:00 AM - 10:46 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

A VDI terminal server will be decommissioned as it is no longer in service.
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Application Administration and Support
06/14/2017
06:00 AM - 08:13 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Life GPA changes will be promoted to the Banner student administration system between the hours of 6 a.m. and 8 a.m.
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Application Administration and Support
06/09/2017
05:00 PM - 10:01 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
View Details
Application Administration and Support
06/09/2017
05:00 AM - 06:15 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the Banner student system to fix a UC4 job.
View Details
Application Administration and Support
06/08/2017
03:00 PM - 08:24 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
View Details
Application Administration and Support
06/06/2017
08:00 AM - 10:31 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

PCI Proxy servers were blocking traffic that was attempting to access MFA sites that are not locally hosted. VDI PCI connected clients were not able to authenticate using DUO multifactor authentication.
View Details
Application Administration and Support
06/05/2017
05:00 PM - 07:07 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
View Details
Application Administration and Support
06/05/2017
03:00 PM - 07:07 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
View Details
Application Administration and Support
06/05/2017
06:00 AM - 10:38 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Multifactor authentication (MFA) will be applied to university systems that store personal data. MFA will require individuals to take an extra step to verify their identity each time they login to university systems. A complete list of affected systems can be found at sc.edu/multifactor.
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Application Administration and Support
06/04/2017
06:00 AM - 10:47 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

An ODS patch will be applied for the Banner Financial Aid upgrade.
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SharePoint Administration and Support
06/03/2017
01:00 PM - 01:53 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The USC School of Medicine Greenville s SharePoint site will be moved to a larger database and will be provided a weekly report of space consumption.
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Application Administration and Support
06/02/2017
06:00 AM - 06:37 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

University Technology Services will perform maintenance on the ADUMS system.
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SharePoint Administration and Support
06/01/2017
06:00 AM - 07:49 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Development SharePoint site will be going live.
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Application Administration and Support
05/26/2017
05:00 PM - 09:14 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
05/25/2017
03:00 PM - 07:08 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Application Administration and Support
05/25/2017
10:35 AM - 11:46 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Maintenance will be performed on the CAS authentication servers to correct load balancing issues.
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Application Administration and Support
05/23/2017
05:00 AM - 08:51 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

DegreeWorks DW Shell and Web Scribe authentication will be changed from OVD to LDAP.
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Application Administration and Support
05/22/2017
12:50 PM - 01:05 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Shibboleth services will be restarted at 1:00 today to pick up certificate for Slate application.
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Application Administration and Support
05/21/2017
12:25 PM - 03:27 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

BDMS application will be unavailable until 6 p.m. tonight. The team is still performing the BDM upgrade post-validation.
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Application Administration and Support
05/20/2017
06:00 AM - 12:41 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the universities authentication systems from 6:00 AM on Saturday, May 20 to 2 PM Sunday, May 21. Most university systems that require login through Network Username and password will be unavailable, or have limited access, during the outage.
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Application Administration and Support
05/20/2017
06:00 AM - 12:10 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The BDM (Banner Document Management) application will be upgraded and Banner changes will be migrated between the hours of 6:00 a.m. and 11:00 p.m.
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Application Administration and Support
05/19/2017
05:00 PM - 08:00 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
05/19/2017
04:00 PM - 02:39 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

A new version of DegreeWorks Scribe that runs on the web will be deployed replacing the current PC Tool DegreeWorks Scribe.
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Application Administration and Support
05/18/2017
03:00 PM - 11:12 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Application Administration and Support
05/15/2017
05:00 AM - 05:41 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

An emergency Clean Address patch will be applied on the Banner Batch server. Along with this, a fix for slowness of the INB application will be migrated.
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Application Administration and Support
05/12/2017
05:00 PM - 09:12 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
05/11/2017
03:00 PM - 09:10 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Application Administration and Support
05/09/2017
05:00 PM - 08:39 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
05/08/2017
03:00 PM - 07:31 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Application Administration and Support
04/26/2017
06:00 AM - 06:15 AM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Oracle Forms patch will be applied to Banner INB to address issues with the new Java patch.
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SharePoint Administration and Support
04/22/2017
10:00 AM - 03:05 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

Application patches will be applied to 2013 SharePoint sites. During the patching, sites will be unavailable.
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Application Administration and Support
04/15/2017
06:00 PM - 11:48 PM
No updates available at this time.

Planned Change Outage

A change to a system that causes an outage.

The Bigfix Enterprise Management system will be upgraded and all relays, consoles, and clients will be updated as a part of this process.
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Application Administration and Support
04/14/2017
05:00 PM - 08:26 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Reports will be migrated between 5 p.m. and 7 p.m. The system will be available during the maintenance window.
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Application Administration and Support
04/13/2017
03:30 PM - 07:35 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Database password will be reset for few DegreeWorks users, who are having empty password issue.
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Application Administration and Support
04/13/2017
03:00 PM - 11:33 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Data Warehouse Production changes will be migrated ahead of report changes.
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Application Administration and Support
04/07/2017
05:00 PM - 08:05 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production, however the Cognos report application will be available.
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Application Administration and Support
04/06/2017
03:00 PM - 09:06 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Data Warehouse Production changes will be migrated ahead of report changes.
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SharePoint Administration and Support
04/06/2017
06:00 AM - 07:47 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Deploying a new SharePoint site "JCLCC Child-Related Legislation" collection on Production environment.
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Application Administration and Support
03/31/2017
05:00 PM - 08:15 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production between the hours of 5 p.m. and 7 p.m. However Cognos report application will be available.
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Application Administration and Support
03/30/2017
03:00 PM - 07:14 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS Production changes will be migrated ahead of report changes.
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Application Administration and Support
03/30/2017
06:00 AM - 08:23 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The following applications will have enhancements deployed: Provost Course and Program Submission system Beyond the Classroom Matters (BTCM) CLAW-Case Tracking Migration of NRC applications to PCI compliant server EA/IBM Release Calendar
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Application Administration and Support
03/30/2017
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Apple iTunes.
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Application Administration and Support
03/29/2017
08:10 AM - 09:53 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

ODS Nightly refresh had an issue with Student/Enrollment data loads. Technicians are working on it to fix.
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Application Administration and Support
03/28/2017
05:00 PM - 06:43 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
03/27/2017
03:00 PM - 08:52 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS Production changes will be migrated ahead of report changes.
View Details
Application Administration and Support
03/24/2017
05:00 PM - 05:09 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Reports changes will be migrated to Production.
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Application Administration and Support
03/23/2017
03:00 PM - 09:42 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS Production changes will be migrated ahead of report changes.
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Database Administration and Support
03/19/2017
06:00 AM - 10:21 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Banner Batch server will be upgraded to Oracle 12c.
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Application Administration and Support
03/17/2017
05:00 PM - 09:05 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Application Administration and Support
03/17/2017
06:00 AM - 11:41 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Banner code repository server will be migrated to a Red Hat EL6 server.
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Website Administration and Support
03/16/2017
06:00 PM - 03:40 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Enhancements will be deployed to the following systems: University 101 Database System Discovery Day Registration Database
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Application Administration and Support
03/16/2017
03:00 PM - 07:11 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Database Administration and Support
03/14/2017
04:00 PM - 05:40 PM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

Admission reports are not loading from Cognos Data Warehouse.
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Database Administration and Support
03/12/2017
06:00 AM - 02:00 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The ODS Database will be upgraded to Oracle 12c from 6 a.m to 2 p.m.
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Application Administration and Support
03/10/2017
05:00 PM - 09:12 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed for Cognos reports between the hours of 5 p.m. and 7 p.m.
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Application Administration and Support
03/05/2017
06:00 AM - 09:55 AM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

TouchNet Banner Connect will be upgraded.
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Website Administration and Support
02/23/2017
06:00 AM - 01:57 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The School of Medicine Greenville site will be launched in OU Campus.
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Application Administration and Support
02/17/2017
06:00 AM - 09:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

The latest Microsoft security patches and updates will be distributed to departments on campus that are directly supported by University Technology Services. These updates will download automatically.
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Application Administration and Support
02/01/2017
06:00 AM - 04:17 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

ADUMS will be upgraded to add USCID for ADUMS lookup/report.
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Application Administration and Support
01/30/2017
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Mozilla Firefox.
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Application Administration and Support
01/30/2017
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will update the Java application on computers directly supported by a UTS Desktop Service Level Agreement (SLA). Computers previously excluded from Java updates will not be updated.
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Application Administration and Support
01/26/2017
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will update the Java application on computers directly supported by a UTS Desktop Service Level Agreement (SLA). Computers previously excluded from Java updates will not be updated.
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Application Administration and Support
01/22/2017
09:00 AM - 03:26 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

All mainframe systems will be down for monthly maintenance.
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Application Administration and Support
01/18/2017
06:00 PM - 08:21 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

DCIS will be updating the Bigfix environment to version 9.5.4 on Wednesday, 18th after 6pm. The update process should take between 60-90 minutes and another 60-120 minutes post-update for device and console synchronization. The clients and consoles will automatically update.
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Application Administration and Support
01/18/2017
05:30 PM - 12:41 AM
No updates available at this time.

Emergency

An unplanned outage to a critical system.

A new shared storage drive (J:) is being added today at 9:30pm to the Adobe Connect production file server.
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Application Administration and Support
01/16/2017
06:00 AM - 08:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

Microsoft critical and security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
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Application Administration and Support
01/13/2017
06:00 AM - 08:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

Microsoft security patches will be applied to SLA Windows servers at University Technology Services. NOT ALL SYSTEMS WILL BE AFFECTED, however some of the following systems could be unavailable for up to 1 hour: * Emergency Event Notification * Housing Assignment System * Pinnacle * Adobe Connect/Breeze * ITAMS * Degree Audit Reporting System * Ciscoworks, TACACS, and Solar Winds * Undergraduate Admissions EMAS/CRM * Financial Edge (BlackBaud) * Student Affairs SEVIS * Student Affairs Ticketing * Ruffalo Cody * Gamecock Club * Health Sciences Research Arnold School of Public Health * Thomson Student Health Services * Medical School Perinatal Center * Web sites hosted by UTS Enterprise Applications (formerly Contractual Services) * DSS Web server * Speede (Electronic transcripts) * Blackberry Enterprise Server * Mass Mail * Software Distribution * UTS Project.Net * UTS CPO Tracker * UTS WhatsUp Gold * UTS SLA File/Print * Athletics File/Print * Thomas Cooper Library File/Print * IT Connection (Outages Notification) * Class Climate * Content Management Enterprise Imaging Project * Choice ticketing * Trend Micro AV * SAM Database and Web server * BCMS and Telephony servers * Exchange and Active Directory
View Details
Application Administration and Support
01/13/2017
06:00 AM - 08:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

The latest Microsoft security patches and updates will be distributed to departments on campus that are directly supported by University Technology Services. These updates will download automatically.
View Details
Application Administration and Support
01/13/2017
06:00 AM - 07:00 PM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Adobe products.
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Application Administration and Support
01/12/2017
06:00 PM - 08:00 PM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

Microsoft security patches will be applied to Data Warehouse servers on Thursday at 6:00pm. Cognos will be brought down at 5:45pm and servers will be restarted following the patch installation. Once the servers have restarted, the Cognos services must be manually restarted. Cognos users will not be able to access the system until after these manual restarts. Cognos should be available for users no later than 8:00pm.
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Application Administration and Support
01/11/2017
08:00 PM - 12:09 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Pinnacle production instance is slated for maintenance from 8 PM on 1/11 to approximately 2 AM on 1/ 12 as part the Network PROD Instance Hardware Upgrade Maintenance Window being performed by external vendor . The Pinnacle production instance will be unavailable during this time. Notification will be posted once Pinnacle is back online.
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Application Administration and Support
12/19/2016
06:00 AM - 08:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

Microsoft critical and security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
View Details
Application Administration and Support
12/19/2016
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Mozilla Firefox.
View Details
Application Administration and Support
12/19/2016
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Apple iTunes.
View Details
SharePoint Administration and Support
12/17/2016
10:00 AM - 04:21 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

Patch Update for SharePoint 2013 Server.
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Application Administration and Support
12/16/2016
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

Microsoft security patches will be applied to SLA Windows servers at University Technology Services. NOT ALL SYSTEMS WILL BE AFFECTED, however some of the following systems could be unavailable for up to 1 hour: * Emergency Event Notification * Housing Assignment System * Pinnacle * Adobe Connect/Breeze * ITAMS * Degree Audit Reporting System * Ciscoworks, TACACS, and Solar Winds * Undergraduate Admissions EMAS/CRM * Financial Edge (BlackBaud) * Student Affairs SEVIS * Student Affairs Ticketing * Ruffalo Cody * Gamecock Club * Health Sciences Research Arnold School of Public Health * Thomson Student Health Services * Medical School Perinatal Center * Web sites hosted by UTS Enterprise Applications (formerly Contractual Services) * DSS Web server * Speede (Electronic transcripts) * Blackberry Enterprise Server * Mass Mail * Software Distribution * UTS Project.Net * UTS CPO Tracker * UTS WhatsUp Gold * UTS SLA File/Print * Athletics File/Print * Thomas Cooper Library File/Print * IT Connection (Outages Notification) * Class Climate * Content Management Enterprise Imaging Project * Choice ticketing * Trend Micro AV * SAM Database and Web server * BCMS and Telephony servers * Exchange and Active Directory
View Details
Application Administration and Support
12/16/2016
06:00 AM - 08:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

The latest Microsoft security patches and updates will be distributed to departments on campus that are directly supported by University Technology Services. These updates will download automatically.
View Details
Application Administration and Support
12/16/2016
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Adobe products.
View Details
Application Administration and Support
12/15/2016
06:00 PM - 08:00 PM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

Microsoft security patches will be applied to Data Warehouse servers on Thursday at 6:00pm. Cognos will be brought down at 5:45pm and servers will be restarted following the patch installation. Once the servers have restarted, the Cognos services must be manually restarted. Cognos users will not be able to access the system until after these manual restarts. Cognos should be available for users no later than 8:00pm.
View Details
Application Administration and Support
12/14/2016
05:00 PM - 10:35 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

UTS will be performing maintenance to implement the new SIS integration framework for the Blackboard application.
View Details
Website Administration and Support
12/02/2016
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Mozilla Firefox.
View Details
Website Administration and Support
12/01/2016
06:00 AM - 07:00 AM
No updates available at this time.

Informational Alert

Informational communication to customers about planned work.

Informational Alert

Informational communication to customers about planned work.

University Technology Services will be issuing automatic patching for Mozilla Firefox.
View Details
Application Administration and Support
11/30/2016
05:00 PM - 08:45 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

We will be updating the Bigfix Unified Mgmt system to version 9.5.3.211.
View Details
Application Administration and Support
11/27/2016
06:00 AM - 01:40 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The Banner ePrint environment will be unavailable Sunday, November 27th from 6 a.m. to 2 p.m. for maintenance.
View Details
Application Administration and Support
11/27/2016
06:00 AM - 01:24 PM
No updates available at this time.

Planned Change

A change to a system that does not cause an outage.

The UC4 application will be unavailable Sunday, November 27th from 6 a.m. to 2 p.m. for maintenance.
View Details
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