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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 23, 2018: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Microsoft critical & security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Inventory and Asset Management
Apr 21, 2018 10:50 AM -
Apr 30, 2018 10:50 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center operations will begin removing abandoned phone wires, CAT5 and fiber under the floor of the data center and in communication racks. There should be no impact to services during this work.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 18, 2018 01:00 PM -
May 2, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

All billing for Amazon Web Services (AWS) accounts for USC will now be managed by Enquizit.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Mar 21, 2018: 10:00 AM - 12:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the DNS records on the Caravel.sc.edu undergrad research journal webpage. During the update the webpage may be momentarily unavailable or slow to respond.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Aug 3, 2017 09:00 AM -
Nov 30, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing backup tests to validate a new backup environment. These tests will be done during normal business hours as not to affect regularly scheduled production backups.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Wiring Infrastructure
Offering(s) Affected:
Voice and Data Cabling
Apr 23, 2018 09:30 AM -
Apr 25, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing maintenance on the fiber-optic and phone cables feeding the Athletics Indoor Practice Facility. During the maintenance, users will experience a temporary outage of Network, Phone, Fire Alarm, Cable TV services and Emergency Call Boxes.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 25, 2018: 04:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Linux OS patching will occur on Banner, PeopleSoft and other non ERP Linux servers.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
May 1, 2018: 10:00 AM - 11:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adding new local storage to older hardware in preparation of expanding future infrastructure. There should be no impact to services during this work.
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Recent Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Wired Networking
Apr 20, 2018: 04:00 PM - 04:30 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing a UPS, for backup power to a network switch, on the 1st floor School of Nursing building. During this install, there will be a brief outage in the Nursing Simulation Lab.
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Administration and Support
Offering(s) Affected:
Website Administration and Support
Apr 20, 2018: 07:30 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be making a change to the Software Distribution app on my.sc.edu.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 20, 2018: 04:00 AM - 10:08 AM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to SLA Windows servers at the Division of Information Technology. NOT ALL SYSTEMS WILL BE AFFECTED, however some of the following systems could be unavailable for up to 1 hour: * Emergency Event Notification * Housing Assignment System * Pinnacle * Adobe Connect/Breeze * ITAMS * Degree Audit Reporting System * Ciscoworks, TACACS, & Solar Winds * Undergraduate Admissions EMAS/CRM * Financial Edge (BlackBaud) * Student Affairs SEVIS * Student Affairs Ticketing * Ruffalo Cody * Gamecock Club * Health Sciences Research Arnold School of Public Health * Thomson Student Health Services * Medical School Perinatal Center * Web sites hosted by Enterprise Applications * DSS Web server * Speede (Electronic transcripts) * Blackberry Enterprise Server * Mass Mail * Software Distribution * UTS Project.Net * UTS CPO Tracker * UTS WhatsUp Gold * UTS SLA File/Print * Athletics File/Print * Thomas Cooper Library File/Print * IT Connection (Outages Notification) * Class Climate * Content Management Enterprise Imaging Project * Choice ticketing * SAM Database and Web server * BCMS and Telephony servers * Exchange and Active Directory
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Apr 19, 2018: 05:45 PM - 08:05 PM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to Data Warehouse servers on Thursday at 6:00pm. Cognos will be brought down at 5:45pm and servers will be restarted following the patch installation. Once the servers have restarted, the Cognos services must be manually restarted. Cognos users will not be able to access the system until after these manual restarts. Cognos should be available for users no later than 8:00pm.
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Auxiliary Systems
Offering(s) Affected:
Service Management (ServiceNow)
Apr 19, 2018: 05:00 PM - 05:10 PM

Planned Change

A change to a system that does not cause an outage.

Service Management will be making internal changes to our ITSM platform to enhance our Project Management and Service Management processes.
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Administration and Support
Offering(s) Affected:
Service Management Administration and Support
Apr 19, 2018: 05:00 PM - 08:27 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Infomation Technology will be installing the Business Service plugin into ServiceNow. There will be no impact to users during this install and the plugin will not be view-able to users until a future date.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Apr 18, 2018: 05:00 AM - 09:05 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m. The system will remain available during maintenance.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Apr 17, 2018 08:25 PM -
Apr 18, 2018 08:39 AM

Emergency

An unplanned outage to a critical system.

Blackboard Managed Hosting will perform emergency maintenance on their internal datacenter.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Apr 17, 2018 11:25 AM -
Apr 18, 2018 08:40 AM

Emergency

An unplanned outage to a critical system.

Some off-campus users are not able to access Blackboard.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Apr 17, 2018: 04:45 AM - 04:55 AM

Emergency

An unplanned outage to a critical system.

At 3:30 AM users going to blackboard.sc.edu are getting a message that the site cannot be reached. The issue was resolved by 4:45 AM. Users are able to access Blackboard.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Apr 16, 2018: 06:00 AM - 07:00 AM

Emergency

An unplanned outage to a critical system.

The Division of Information Technology will be issuing automatic patching for Adobe products.
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Network Services
Offering(s) Affected:
Wireless Network
Apr 2, 2018 12:00 AM -
Apr 17, 2018 12:46 PM

Planned Change

A change to a system that does not cause an outage.

As part of the Wireless Infrastructure upgrade the Division of Information Technology will be replacing wireless access points and switches in 300 Main St. building. Users may experience a brief interruption in wireless services during the decommissioning of the legacy access points and the replacement of the new access points.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Mar 1, 2018 06:00 AM -
Apr 20, 2018 09:50 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center operations will begin removing abandoned phone wires, CAT5 and fiber under the floor of the data center and in communication racks. There should be no impact to services during this work.
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.